Refund policy

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The right of withdrawal, pursuant to art. 5 paragraph 3 DL 186/99, is not applicable to products made customized or made to measure. The right of withdrawal within 14 (14) days from the date of receipt of the goods is also valid if the goods have manufacturing problems. Peculiarities of the object described and anticipated in its description page on "" are not recognized as manufacturing problems.

Communications of ring sizes and other incorrect information by the customer will not be construed as a manufacturing defect by "", but will be considered incorrect data provided by the customer. "" will not be responsible for errors due to the lack of clarity of the customer or a specific request.

"" is however available to resolve any errors (adjustment of measurements, suggestions on how to proceed).

If there are proven manufacturing defects, the customer can exercise the right of withdrawal on all goods purchased at according to the following rules:

to exercise the right of withdrawal, the customer must send a communication stating this intention, within 14 (fourteen) days from the date of receipt of the goods via PEC to the address (specifying name, address and reference number order).

Upon receipt of the notice of withdrawal, "" will communicate by e-mail the methods of returning the goods. In this case the shipping costs are charged to the customer.

The goods must be returned intact in all its parts and with the original packaging not tampered with. In case of return of damaged goods, the right of withdrawal cannot be exercised by the customer.

"" reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions provided. In these cases, the goods will be returned to the sender at the original shipping address and the shipping costs will be charged to the customer.

After verifying the integrity of the returned product, "" will refund the customer the full amount initially paid, excluding shipping costs, within 14 days from the date of return of the goods.

The recipients of the gifts are entitled to a replacement of the goods but not to a refund unless requested by the person who placed the order